We Take Concerns Seriously

ARC Publication Services LLC strives for ethical, transparent and professional practices. If you have any concerns about our services, communications, manuscript processing, billing or ethics we encourage you to communicate directly with us. We take all concerns seriously and respond promptly and professionally.

Introduction

Our work is built on Trust. If you are not happy with any aspect of our service we would like to hear from you. Your comments about service, service communication, turnaround time, billing, and professional conduct are all valuable in keeping our standards high and making our services better.

All complaints and concerns are dealt with confidentially and our team strives to respond within 5 working days. We feel that all concerns should be dealt with appropriately, fairly, and respectfully.

How to Submit a Complaint

To help us investigate your concern properly, please include the following information in your email:

Personal Details

• First Name
• Last Name
• Email Address
• Phone Number (optional)
• Country of Residence

Service Information

• Service Used
  • Journal Publication Support
  • Manuscript Editing & Proofreading
  • Thesis & Dissertation Editing
  • Plagiarism Checking
  • DOI Registration
  • Journal Selection
  • Conference Paper Publishing
  • Other
• Order or Reference Number (if available)

Nature of Complaint

• Service Quality
• Communication Issue
• Billing or Payment
• Ethical Concern
• Delays / Turnaround Time
• Other

Complaint Details

Please clearly explain:

• What happened
• When it occurred
• How it impacted your work
• Any resolution or outcome you are expecting

You may also attach supporting documents such as receipts, screenshots, or correspondence if relevant.

Submit Your Complaint by Email

Please send your complaint and all relevant details to:

All concerns are treated confidentially and reviewed only by the appropriate internal team members responsible for resolving the matter.

What Happens Next?

1. Step 1 — AcknowledgementYour complaint will be acknowledged by email within 1 working day.
2. Step 2 — Internal ReviewOur team carefully reviews all information provided and consults the relevant department to understand the issue completely.
3. Step 3 — Response Time: 5 Business DaysWe provide a written response outlining our findings and the resolution or action proposed.
4. Step 4 — Resolution & Follow ThroughIf you are not satisfied with the response, the matter may be escalated for senior review to ensure a fair and transparent resolution process.

Prefer to Contact Us Directly?

You can reach our team through the following contact details:

Our Commitment to You

ARC Publication Services LLC values integrity, openness, and ethical publishing standards. All complaints are treated with the highest level of importance, and we consider complaints an opportunity to uphold the standards set forth by academics, researchers, and academic professionals.

Clear communication and a fair resolution are just as important to us as the services we provide, which is why we will handle any issue you may have with us in a professional, respectful, and confidential manner.